Terms & Conditions

Please read the following terms and conditions carefully. You must not make and accept any booking unless you understand and agree with the following terms and conditions (‘Terms and Conditions’). References to “us”, “we”, “our”, ‘Company’ and/or “Travel Tours” in these booking terms and conditions shall mean Seven Seas Holidays. References to ‘You’, ‘Client’ and/or ‘Customer’ means the person/s in whose name and/or on whose behalf the booking is made and/or whose name is on the checklist and invoice.

Flight Ticket

Airfare quoted is subject to availability at the time of payment confirmation and tickets issued and may change without notice. Price changes may occur by reason of matters outside our control which increase the cost of the products or services. On account of such price change, Seven Seas Holidays reserves the right to recover applicable fare difference to make up for foreign currency fluctuations, changes in the various cross rate of exchange, etc. Further, we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated.

Hotel Booking

Room rate quoted is subject to availability at the time of payment confirmation and may change without notice. Price changes may occur by reason of matters outside our control which increase the cost of the products or services. On account of such price change, Seven Seas Holidays reserves the right to recover applicable price difference to make up for foreign currency fluctuations, changes in the various cross rate of exchange, etc. Further, we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated.

Tour Package

Package rate quoted is subject to availability at the time of payment confirmation and may change without notice. Price changes may occur by reason of matters outside our control which increase the cost of the products or services. On account of such price change, Seven Seas Holidays reserves the right to recover applicable price difference to make up for foreign currency fluctuations, changes in the various cross rate of exchange, airfare fluctuations, hotel rate changes, etc. Further, we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated.

Travel Agency

Seven Seas Holidays acts as a travel agent only. We sell various travel related products on behalf of numerous suppliers/ third party providers such as transport, accommodation and other wholesale service providers, airlines, coach, rail and cruise line operators. Seven Seas Holidays obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made on client’s behalf subject to the terms and conditions, including conditions of carriage and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not Seven Seas Holidays. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with Seven Seas Holidays. If you have any issues or problems whilst travelling, please contact your travel agent prior to making any adjustment to your booking. Seven Seas Holidays will not be held responsible for any costs incurred as a result of decisions made without prior agreement from your agent. Seven Seas Holidays will not be liable for any delays/deficiencies of any services provided by the suppliers/third party providers.

Baggage

In all circumstances and at all times, it is the sole responsibility of the Client to take care of their baggage and personal effects and Seven Seas Holidays shall not be liable for any loss of baggage/personal effects of the Client by airline/cruise/coach or any other carrier. It is advisable to carry valuables on person at all times and deposit the same in lockers, boxes etc. (whenever available). The Company or its representative/s will not be responsible for loss of valuables or for making good such loss.

Clients traveling by air will be subject to the airline restrictions/limitation on baggage weight/size/pieces as may be advised by the travel consultant at the time of booking. These will be subject to change without prior notice.

Liability

We always do our best to make sure your holiday arrangements are satisfactory. However, we cannot accept any liability of whatever nature, whether in contract, sort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of these service providers, over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of that particular purchased travel arrangements in respect of which claims arise. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. In particular, but without limitation to these conditions, we accept no responsibility for any loss, damage or injury you suffer as a result of terrorism, war (including civil-war), coup, riot, civil disturbance or any type of criminal act. It is your responsibility to inform yourself about the safety and security situation in the places you are travelling to.

Under no circumstances shall the Company be liable to the Client and/or travellers/persons travelling with the Client for any personal injuries, sickness, loss of baggage or denial of visas. In any case, the Company shall not be liable towards any consequential loss, damage or extra costs suffered by the Client for any reasons whatsoever.

Frequent Flyer Details

Please advise your consultant of your frequent flyer details. Your consultant will pass these details on to the relevant supplier but cannot guarantee that the supplier will credit points for your booking. Please retain all boarding passes to allow verification of your travel if required. In case of hotel loyalty cards, please check with the hotel front office at the time of check-in for crediting the loyalty points.

Passport & Visa

All individuals departing from India must be in possession of a valid passport and relevant visas. When assisting with international travel, Seven Seas Holidays assumes that all travellers have valid passports. It is your responsibility to ensure that you have valid documentation, including but not limited to passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All the expense incurred for the visa/passport interview shall be borne by you and is not a part of the package cost. The Client is personally responsible for ensuring that they have a valid passport, relevant visa/s.

Issuance of visas depends on the sole discretion of the visa counsellor and Seven Seas Holidays shall only act as a representative on behalf of the Client for the purposes of submitting the visa applications and related documents. All the visa related application(s) and document(s) in respect of the visa processing shall be duly submitted to Seven Seas Holidays as per the relevant visa guidelines and within the time-lines, as advised by Seven Seas Holidays from time to time. In the event the visa application made by the Client or by Seven Seas Holidays (as the case may be) on his/her behalf is rejected by the visa counsellor/consulate due to either inadequate supporting documents or for whatever reason or where the visa could not be processed due to late submission of application by the Client, Seven Seas Holidays shall not be liable for such rejection under any circumstances. Rejection of visa shall lead to forfeiture of booking amount paid and no claim whatsoever shall be entertained for the same. The decision of visa grant, duration of the visa validity, number of entries permitted in respect of each such visa as well as the time-lines for communicating visa decisions is at the sole and absolute discretion of the visa counsellor/consulate and Seven Seas Holidays shall have no liability whatsoever.

Participation on Tours, Punctuality, Meals, etc.

Seven Seas Holidays is not responsible for any liability including missed sightseeing or subjecting to alternate travel arrangements, if you fail to meet the local concerned representative at assigned timings and pick-up points. Seven Seas Holidays shall also not refund any cost or expenses incurred for termination of services to be provided due to unacceptable behaviour on tour/services.

Gratuities

It is not a part of the cost quoted/invoiced for services requested. Though it’s a norm to give gratuities for service that you may like, but the same is discretionary.

Meal Preferences

All meal preferences should be indicated by the client at the time of booking.

Brochure Accuracy

We endeavour to ensure that the contents of the brochure are accurate. The brochure describes amenities/services/activities that are available under normal circumstances; however such amenities/services/activities are subject to change due to events beyond the control of the Company such as strikes, festivals, traffic, bad weather, over booking of flights/hotels, rescheduling/rerouting/cancellation of flights rail or roadways, closure of / restricted entry at a place of sightseeing. We will undertake efforts to inform the change (if any) to the Client prior to or during booking of the package, tour etc, or else, our tour manager or local representative will inform you of the same. We appreciate your understanding and solicit your full co-operation in accepting such circumstantial changes. We will not be liable for any defect or deficiency in services on account of any changes in the amenities/services/activities mentioned in the brochures.

Acceptance of Agreement

By signing these Terms and Conditions and payment of booking amounts, the Client (either through himself or its representative) accepts the booking conditions mentioned herein, not only on his behalf but on behalf of all the travellers/persons mentioned in the Checklist. The signing of the Terms and Conditions shall mean acceptance by the Client in totality of the Terms and Conditions contained herein. Seven Seas Holidays reserves the right to decline to book any person/s without assigning any reason whatsoever. Signing of the Terms and Conditions shall legally bind the parties into a contract.

Until Seven Seas Holidays has received the advance amount, there shall be no legal and binding contract between the parties. The payment in full shall be received as per the procedure mentioned in Deposits and final payments attached with the offer details. In case of any deviation with the process of payment, Seven Seas Holidays reserves the right to terminate the booking with resultant forfeiture of booking amount and apply cancellation charges as may be applicable from time to time. Any payment made by the Client would not constitute payment to Seven Seas Holidays until the same is remitted to the account of Seven Seas Holidays.

It is hereby declared that the immunities provided under these Terms and Conditions shall be available to the Company’s Directors, employees, officers and Agents. No person including the employee/s and the agent/s of the Company even in writing has the authority to alter, amend, modify or waive any stipulation, representation, term or condition set forth in this document. Also assurance of any service or facility given by any employee/ agent of the Company, which is contrary to what is set forth in the brochure, price grid, and invoice, shall not be binding on the Company under any circumstance whatsoever. All tours are subject to prevailing laws, rules of RBI/GOI. Rights of admission to the tour expressly reserved.

Client hereby agrees to waive any rights to challenge the validity or enforceability of these Terms and Conditions on the ground that the agreement created by acceptance of these Terms and Conditions was made electronically.

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